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A: Hi. I'd like to return this radio. 
B: All right. Do you have the receipt? 
A: Here it is. 
B: May I ask why you're returning the radio? 
A: It does not work very well. 
B: Would you like to exchange it? 
A: No. I'd just like a refund. 
B: Certainly. This will take only a few seconds.