| 西非获利于电话呼叫中心-2 Zeidan, who has opened other call centers elsewhere in Africa, estimates that Senegal now has approximately 20 percent of France's offshore call center business, behind Morocco and Mauritius. France is the biggest client for call centers in former French colonies, like Senegal. French is still the national language in many of the former colonies, so there are many fluent speakers. The companies save money by using an off-shore call center, and, Zeidan says, the off-shore call centers do everything possible to make it seem like the customer is not dealing with someone in another country. But, he says, France is not the only country hiring African call centers. In a small conference room, Agnes Bassène and another colleague are testing the English conversation skills of several job candidates for a new contract Way2Call has just signed with an American company. Zeidan says African call centers should also look to local businesses for future clients. "I am preparing some offers for local companies here who do not know what a call center is. They do not know what a call center can do for them. If they knew, they would quickly come." Bassène, who has a degree in business and law, says that she would prefer to have a job more directly related to her studies. She says she works at the call center because she could not find a job in her field for many months. Zohar Zeidan says others are eager for the jobs and resumes are pouring in. "Every day I have between five and 10 C.V.'s. Every day. I did not have any advertising." Unemployment estimates in West Africa are relatively high, reaching 40 percent and higher. As more students graduate with college degrees, they find it hard to get jobs that make use of their skills and education. |
